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Standing by Members in Difficult Financial Times
As a not-for-profit, cooperative credit union, we stand by our members in good times, and in challenging times. This is a challenging time. COVID-19 is causing disruptions in nearly every household as schools close, businesses close or curtail services, events are cancelled, and more.
We are feeling the same impact as you are, and we want to serve you as best we can. If you think you will be impacted financially, please let us know. We have programs in place to help.
Options include:
- Skip-a-Payment: Most loans qualify to skip two monthly payments
- Adjustments to make your loan more affordable at this time
- Financial coaching to help you make the best decisions possible.
If you are experiencing a financial hardship due to COVID-19 and need our support, we are here to help. Please Contact Us and we’ll work with you to find a solution.
Branch Availability
Effective November 4th, our branch is open to walk-in members for most transactions. Please call us if you would like to apply for or inquire about a new loan.
Employees and anyone entering the branch is required to wear protective face masks. If you have a health condition that will prevent you from wearing a face covering, please call us at (503) 283-5193 before you arrive at our branch. We will make arrangements to best serve you when you arrive.
Branch Procedures:
- Branch visitors must wear a face covering. To properly identify a member, we may ask you to step 6 feet away from others and briefly pull down your face covering.
- To meet proper occupancy guidelines, only 4 individuals will be allowed inside the branch at a time.
In Branch Services:
- Deposits and Withdrawals
- Loan Payments
- Credit Union Checks
- Money Orders
- Cashier’s Checks
- Wire Transfers
- Account Opening
Please call our Member Access Center at (503) 283-5193 or use our website unitedtradesfcu.org for the following services:
- Loan Applications
- Any questions about your account(s)
- New or Replacement Credit, Debit or ATM cards
The safety and health of you and your finances remain a top priority. With this announcement comes some changes to the typical in-branch experience to ensure the continued safety of our members and employees including:
- Heightened sanitation practices including recurring cleaning routines and evening deep sanitization
- Temporary removal of refreshment and snack station
- Hand sanitizer also provided for member use
- Branch staff will wear masks
- Branch visitors are encouraged to wear masks
- Floor guides and signs to display physical distancing guidance
- New branch procedures have been set to maintain physical distance
We thank you for your understanding as we adjust to these uncertain times. We may modify these procedures as necessary, so please check this web page for the latest information.
Online/Mobile Banking and Access to Cash
We encourage you to use digital services as much as possible. You can access your account from home 24/7 through online banking or our mobile app. If you have a United Trades FCU ATM or Debit Card, you have access to nearly 30,000 surcharge free ATM’s through the CO-OP Network.
Other Helpful Resources
Depending on your situation, you may be eligible for unemployment benefits due to the impact of COVID-19 on your job. Learn more here:
Oregon Employment Department
Washington Employment Security Department
Protect yourself from emerging scams in light of the pandemic – don’t click on links from sources you don’t know. Please know that United Trades FCU will never call you to ask for confidential information like your name, PIN, Online Banking password, or private account information. Learn more about how to protect yourself from scams at the Federal Trade Commission’s website.
If you’re concerned about making ends meet during these trying times, there are many local resources that may be available to you and your family:
Utility Bill Support
- Contact your local utility companies to seek out any assistance they are offering for customers.
- Dial 211 to connect with your local community resources, or find resources on their website at 211info.org.
Food Support
- Several school districts, local business, and non-profits are offering lunches for children during the school shut down. Research your local district to see how they are offering lunch services.
- Connect with your local food pantry for you and your family if you are worried about running out of food before your next paycheck.
Child Care Support
- Dial 211 to connect with your local community resources, or find resources on their website at 211info.org.
AARP Money MapTM – An online tool from AARP that is free and useful for all ages, to help you create individualized action plans based on your unexpected expenses.
From the bottom of our hearts, thank you for your patience and cooperation.
We will continue to closely monitor the situation and evaluate additional measures as needs arise. Please check this web page periodically, for the most recent information.
For more information about COVID-19
Center for Disease Control
The World Health Organization
Oregon Health Association
Washington State Department of Health
